• You must provide your personal email and mailing address. All the information related to the vet student loan enrolment and vet student loan fee invoices will be sent to this email address, which is an important document that will include all the information about your vet student loan.
• You will need to be aware of the census day(s) as this date is critical to getting a loan or withdrawing your enrolment.
• If you are withdrawing from the course you must withdraw in writing before the census date to avoid incurring a debt.
• A student engagement and progression requirement applies to your continued access to a vet student loan. A student engagement and progression requirement applies to your continued access to a VET Student Loan.
• Be familiar with the TIV policies and procedures relating to your study.
• Aware of the complaint, appeal and withdrawal process.

• The Commonwealth Government has introduced loan caps for each VET student loan eligible course.
• Eligible students will be entitled for loans up to the capped amount for their individual course enrolment.
• TIV course fee may exceed the capped VET student loan amount. In this instance you will be required to pay the difference by using the available payment option.

You must start repaying your HELP debt through the tax system once your income is above the compulsory repayment threshold, even if you are still studying. The threshold is adjusted each year and for the 2020 – 21 financial year is $46,620 or above. To know more, please visit https://www.dese.gov.au/vet-student-loans/vet-information-students

The student administration/enrolments office at your provider will be able to help you with:

• enrolments
• tuition fees
• census days
• eligibility criteria for VET Student Loans
• applying for a VET Student Loan
• the correct withdrawal procedure
• getting your HELP balance re-credited and your VETSL debt removed under special circumstances
• grievance procedures for student complaints.

Get in touch with TIV through email info@techinstitute.vic.edu.au

My Skills is the consumer directory for VET. Using My Skills you can compare courses and providers to choose the course that best suits your needs.

My Skills lists all the nationally registered training providers, their contact details, the publicly available courses they are approved to deliver and where they are being delivered. Students can use My Skills to search for VET Student Loans approved courses and approved course providers. Course price and course duration information can also be entered by training providers to assist students in assessing value for money.

My Skills features:

• course price information: all approved course providers are required to enter on My Skills the fees a student can expect to pay for a course accessed with VET Student Loans
• a VET Student Loans calculator to assist you to understand how your debt will grow after five and ten years if unpaid
• information collected from previous students about their satisfaction with training and their employment outcomes.

Study Assist provides information about options for financing your tertiary study, including:

• HELP loans available in both the higher education and VET sectors
• courses and providers that offer Australian Government assistance
• student income support
• Australian Scholarships and Awards

The VET Student Loans Ombudsman began operating on 1 July 2017. The Ombudsman manages and investigates complaints about the VET FEE-HELP scheme and VET Student Loans program.

• The National Training Complaints Hotline (13 38 73) is a joint Australian, state, and territory government initiative which protects students and makes it easier for consumers, such as apprentices, students, employers and others, to lodge complaints if they are concerned about any aspect of the training system.
• The National Training Complaints Hotline directs complaints to relevant authorities, connecting consumers to the appropriate organisation.

The ATO can help you with:

• your VETSL and/or HELP debt
• compulsory repayments
• voluntary repayments
• overseas repayment
• the best time for you to repay your debt

Contact details:

• visit Study and training support loans
• visit View your loan account online for information on viewing your loan account online
• use ATO online services to view loan accounts and other information such as Payment Reference Number (PRN) and voluntary repayment options
• call 13 28 61 for information about your VETSL and/or HELP account and personal tax topics
• call 13 36 77 TTY or 1300 555 727 TTY for hearing or speech impaired students
• write to Australian Taxation Office PO BOX 1032, ALBURY NSW 2640.

Note: Do not send voluntary repayments to this address

Services Australia can help you with Youth Allowance, Pensioner Education Supplement, Austudy, and ABSTUDY and other forms of student income support assistance.

Contact details:

• call 13 24 90 for information on Youth Allowance and Austudy
• Freecall™ 1800 132 317 for information on ABSTUDY
• Freecall™ 1800 810 586 for TTY* enquiries
• call 13 12 02 for information in languages other than English.

*TTY is only for people who are deaf or who have a hearing or speech impediment. A TTY phone is required to use this service.

Department of Home Affairs can help you with visas and Australian citizenship.

Contact details:

• visit Department of Home Affairs for visa and citizenship information
• call 13 18 81 for visa and citizenship information.

USIs have been in place since 2015. Therefore, if you have studied a VET course in the last five years, including while at secondary school, you will already have an existing USI. If you have an existing USI you must continue to use that same USI on your eCAF application. You can locate your USI easily at Get a USI.

The Unique Student Identifier (known as a USI) is a reference number made up of a combination of ten numbers and letters. Your USI is used to connect your student loan information to your personal details. You can log in and check or update your details at any time. Your USI is your individual education identifier for life. It also creates an online record of your training attainments in Australia.

Applying for a USI is fast and free, and you keep the same USI for life. You can apply for a USI in as little as five minutes at Unique Student Identifier.

You might be asked to provide your USI when you apply to enrol in your course with your provider. Your provider should request your USI as part of the enrolment process.

Students seeking VET Student Loans will be required to provide their USI on their eCAF application. This will either be pre-populated in the eCAF application form by your provider, or alternatively you should enter your USI in the USI field before you submit your eCAF application form.

You will need to apply for a USI and include your USI on your eCAF application form if you wish to be eligible for a VET Student Loan.

If you are undertaking either nationally recognised training, or a higher education qualification, you need a USI in order to receive Commonwealth financial assistance, as well as to obtain your qualification or statement of attainment.

You must include your USI on your eCAF application form so that your provider and the Australian Government can provide you with information about any VET Student Loans or HELP loans you may have used. Your CHESSN (if allocated) is also used to help provide this information. The CHESSN will be gradually decommissioned from 2021 and replaced by the USI.

Your USI and your CHESSN (if allocated) are printed on your Commonwealth Assistance Notice (CAN).

The USI is being extended in 2021 to higher education. You should only have one USI – this will create a single government identifier for your entire tertiary education journey. You should only have one USI for the duration of your studies – even if you change providers, or decide to start a new course a few years after completing one, or change your name. You should always use the same USI for all of your studies.

In addition to creating an online record of your training attainments in Australia, your USI is an important identifier to be used to monitor and manage your Commonwealth assistance, especially for identifying whether you have reached your HELP loan limit. Your HELP loan limit applies to all study for which you use a VET Student Loan, VET FEE-HELP, HECS-HELP or FEE-HELP to pay for your course.

How much you can borrow is calculated against individual USIs. If you have more than one USI, you might exceed your HELP loan limit because the loan limit will be applied to each USI you have been issued. If you have been allocated multiple USIs and the sum of the debts across those USIs exceeds the HELP limit you cannot access any more HELP or VET Student Loans to pay for your course. Prior to 2021, CHESSNs were used to monitor and manage loan accounts.

If you have received HELP or VET Student Loans in excess of the HELP loan limit, your provider will be required to return the funds to the Commonwealth and may seek repayment of the excess loan amount from you.

If you have more than one USI, or any other concerns about your USI or CHESSN, please complete an enquiry form on the Study Assist Contact us webpage.

More information on how to get a USI and where to go for USI assistance is available at Unique Student Identifier.

Your provider must send you a VET Student Loans fee notice for each fee period, for the course(s) you are enrolled in for that fee period. This must be sent to your nominated personal email or postal address at least 14 days before the census day. The fee notice must detail a range of information including:

• the provider’s name and registration code
• your name, contact details and student identification number as issued by the provider
• the cost of the unit/s you are enrolled in for that part of your course
• the census day(s) on which you will incur the debt
• your USI
• your CHESSN (if available)
• the loan fee (if applicable)

You should note that your fee notice may include more than one unit, but your provider is required to provide at least three fee notices across your course as your course must include at least three census days. This will ensure your course fees are spread across the course as you progress.

Your approved course provider must also send you a VET Student Loans Statement of Covered Fees which will provide details of the total course fee and how much will be covered by the loan amount.

If you are getting a VET Student Loan, your provider will send you a CAN, within 28 days after the census day, for each study period you are using the loan. Your CAN will include information on:

• the tuition fees for your course
• the course for which you have received VET Student Loans
• any upfront payments you have made
• any VET Student Loan you have used for that study period

Check your CAN carefully to make sure that the tuition fees listed on your CAN are the same as those published on your provider’s website. If you notice any errors on your CAN, you have 14 days from the date of the CAN to send your provider a written request for correction (some providers may allow for a longer correction period).

There are two websites that help you keep track of what you have borrowed and how much you still have left to pay.

myHELPbalance will help you keep track of how much you have borrowed under VET Student Loans and the various HELP loans from 2005 onwards.

Please note that myHELPbalance only shows the loans you have received under VET Student Loans, HECS-HELP, OS-HELP, FEE-HELP and VET FEE-HELP, but not SA-HELP. The information is displayed on a per-unit basis.

There is a time lag between the census day and when your information on myHELPbalance is updated. To work out a total of your current loan amounts, you will need to add any units you have recently enrolled/are currently enrolled in to amounts showing on myHELPbalance if they are not already there.

myHELPbalance does not show the details of how much of your VETSL or HELP debt you have repaid to the ATO or what you have left owing to the ATO. It will also not show any details about pre-2005 study (including former HECS, OLDPS, PELS and BOTPLS loans).

You can use your CHESSN and other personal details to access myHELPbalance via the home page at Study Assist. If you do not know your CHESSN, contact your provider. The myHELPbalance portal will be updated during 2021 to accept a USI for login purposes.

myGov allows you to get more information about your VETSL and other HELP debts online. It will show:

• all of your HELP debt (which includes HECS-HELP, OS-HELP, SA-HELP, FEE-HELP, VET FEE-HELP and VET Student Loans debts from 1 January 2017 to 30 June 2019 as a consolidated amount)
• your VETSL debt (VET Student Loans debts from 1 July 2019)
• any indexation that has been applied to your debts
• any repayments you have made, so you can see how much you have left owing.

To access this online service, please refer to the instructions on the Australian Taxation Office website.

If you correctly withdraw from a unit or subject by the census day, you will not incur a debt for that part of your course. If you have already made an upfront payment of your tuition fees, you will receive a refund from your provider.

If you fail part of a course (unit or subject), or withdraw from part of a course after the census day, you will still have to pay the tuition fee for that unit. If you used a VET Student Loan, you will incur a VETSL debt. If you made an upfront payment to your provider, you are not eligible for a refund of that payment.

If you failed the unit or subject or withdrew after the census day because of special circumstances, you can apply to your provider to have your VETSL debt removed. If you paid for your units upfront, you will need to contact your provider for information on the refund process for upfront payments.

You can get touch with TIV through email info@techinstitute.vic.edu.au

If your provider engaged in unacceptable conduct in relation to your application for a VET Student Loan you can apply to the department to have your debt removed.

To withdraw from a unit or course without incurring a VETSL debt or forfeiting an upfront payment, you need to complete your provider’s formal withdrawal process and withdraw in writing by the census day. If the course you are withdrawing from involves enrolment with more than one provider, you will need to withdraw from each one individually.

Providers cannot charge you a fine, penalty or fee for withdrawing from units before the census day, but you must withdraw in writing. Furthermore, providers cannot enrol you in subsequent units without your written instruction. In the event you wish to enrol in subsequent units, your provider is required to have in place a process to allow this. You should refer to TIV’s withdrawal process, which will be available on its website.

You can contact TIV through email info@techinstitute.vic.edu.au for more information on withdrawing and the required formal process.

If you withdraw from a unit after the census day because you become seriously ill or for other special circumstances, you can apply to your provider to have your HELP balance re-credited and your VETSL debt removed. You cannot have your debt removed if you have already successfully completed your unit of study.

Changing your mind is not a good enough reason to apply for special circumstances and you will still be required to repay your VETSL debt. Similarly, failing a unit is not in itself sufficient to apply for special circumstances. However, if you fail a unit because of special circumstances, you may consider applying to have your HELP balance re-credited.

For your provider to be satisfied that special circumstances apply to you, you must be able to prove that the circumstances:

• were beyond your control
• did not make their full impact on you until on or after the census day
• made it impracticable (i.e. impossible) for you to complete your unit(s) of study requirements.

You can contact TIV through email info@techinstitute.vic.edu.au

.

Students who find themselves with a VETSL debt due to a provider’s unacceptable conduct in relation to their application for a VET Student Loan may be able to apply to have the VETSL debt cancelled.

Examples of unacceptable conduct include, but are not limited to, misleading or deceptive conduct; advertising tuition fees for the course where there are reasonable grounds for believing that the provider will not be able to provide the course for those fees; the use of physical force, or harassment or coercion in connection with the application or enrolment in the course.

Students will need to apply to the department and provide details of what led to the debt being raised and any correspondence or paperwork received about their study and debt. To find out more information about unacceptable conduct remissions, visit the Complaints and Grievances webpage at Study Assist.

Tuition protection arrangements provide assistance for VET Student Loan (VSL) students who are unable to continue their studies due to a provider default. A provider defaults if they do not commence a course, cease delivering a course, or close entirely.

If you are studying with a private VSL provider who defaults, you will be assisted by the Government’s Tuition Protection Service (TPS) to continue your studies. If your provider defaults, the TPS will assist you to move to a replacement VSL provider to continue your studies in the same or similar course. If there are no suitable replacement courses available, you may be entitled to receive a loan re-credit for parts of the course you were unable to complete due to the default.

If you are studying with a public or government-owned VSL provider (such as a TAFE), your provider will assist you to move to a replacement course, or if a suitable replacement course is not available, receive a loan re-credit for parts of the course you were unable to complete due to the default.

You should ensure you keep up-to-date records throughout your study that demonstrate your progression through the course. This includes statements of attainment or other reports which show the competencies you have achieved. These records will assist you in continuing your studies, should your provider default.

Further information about tuition protection is available on the TPS website.

Your VETSL debt forms part of your accumulated VETSL debt. You must start repaying your VETSL debt through the tax system once your income is above the compulsory repayment threshold, even if you are still studying.

The threshold is adjusted each year; for the 2020-21 financial year it is $46,620. Repayments made through the Australian taxation system are called ‘compulsory repayments’ and continue until you have repaid your whole debt.

How much you must pay back is calculated from the amounts given on your income tax return for:

• your taxable income
• reportable fringe benefits (reported on your payment summary)
• total net investment loss (including net rental loss)
• reportable super contributions
• exempt foreign employment income amounts.

Anyone who has a VETSL debt and earns above the minimum repayment threshold will be required to repay their debt regardless of where they live, whether in Australia or overseas. Visit Study Assist for more information.

If you move overseas and have a VETSL debt you have the same repayment obligations as those living in Australia. This applies if you already live or intend to move overseas for a total of 183 days or more in any 12 month period.

You will be required to notify the ATO by updating your contact details through ATO online services within seven days of leaving Australia. Visit overseas obligations when repaying loans or Study Assist for more information.

The amount you repay each year is calculated as a percentage of your worldwide income. The repayment percentage increases as your income increases, so the more you earn, the higher your repayment will be.

The ATO will calculate your compulsory repayment for the year and include it on your income tax notice of assessment. You can determine the amount of your compulsory repayment by using the Study and Training Loan Repayment Calculator and the repayment rates on the ATO website.

Repayment rates for the 2020-21 financial year

Yes. You can make a voluntary repayment to the ATO at any time and for any amount. Voluntary repayments are in addition to the compulsory repayments made through your tax return.

There are several ways you can make a voluntary repayment, including via BPAY and credit card. Voluntary repayments can be made through ATO online services accessible via myGov.

For more information on making a payment, go to the ATO’s How to pay webpage. For more information on voluntary repayments, go to the ATO’s Voluntary repayments webpage.

Compulsory repayments are not tax deductible. Voluntary repayments made by you or someone other than your employer are not tax deductible. Your employer may be able to claim a tax deduction for voluntary repayments it makes on your behalf, but it may also be liable for fringe benefits tax on the repayments. For more information, visit Australian Taxation Office.