About Our Institution
Technical Institute of Victoria (TIV) quality business model is grounded on a management system designed to coordinate efforts to demonstrate that our operations comply with good corporate governance in meeting the requirements of:
- Australian Academy of Higher Learning Pty Ltd.
- The Education Services for Overseas Students Act 2000 and Amendments.
- The National Code 2018.
- The National Vocational Education and Training Regulator Act 2011.
- Standards for Registered Training Organisations 2015.
Our management system consists of:
- Code of Practice
- Policy and Procedures Manual
- Student Handbook
- Staff Handbook
- Training materials and tools
- Assessment materials and tools
- Operational forms
These are circulated by the Chief Executive Officer who is the approval officer for the issue of documentation within the Institute.
Our documented systems are essential for our success as they focus staff on the key elements of successful performance and compliance as required by the Standards for Registered Training Organisations, National Code 2018 and assist in the planning and implementation of our Strategic and Business Plans. Our system has been developed to contain the following elements:
Customer Focus
This is essential because quality is defined in terms of the Standards for Registered Training Organisations, which in turn depend on the identification of customer needs and monitoring of customer satisfaction. Customer relationships are built externally and internally.
Logical Systems
Quality improvements depend on a planned and systematic approach to monitoring, reviewing and analysing performance, identifying opportunities for improvement, and implementing the necessary changes in order to comply with the Standards for Registered Training Organisations.
Maintaining Standards
It is essential that the manager and staff are aware of, and adhere to a Code of Practice to allow a common understanding and expectation of professional practice and behaviour that apply as accepted standards.
Process Management
Improvements to performance are achieved by changing the way that things are done, that is, by managing processes. It is not simply a matter of telling people to do things better. Rather they should be provided with the opportunity to contribute their knowledge and experience to changes in the way work is done.
Continuous Improvement
The cyclical process of “evaluation – review – action – evaluation” should be continuous. This ensures that the organisation maintains the currency and incrementally raises the standard of their services and products.
Employee Participation
System improvement depends on the detailed knowledge of the Standards for Registered Training Organisations by all staff in the organisation. In order to contribute this knowledge, staff must be encouraged and supported to communicate.